招聘中

Customer Service Associate (1 year contract)

6-8/月

深圳市 3-4年大专

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企业基本信息

公司规模1000人以上
公司性质外商独资
所属行业其它类
所在地区-
工作地址上海漕河泾开发区古美路1528号5栋

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职位 boss 描述

Customer Service Associate

BU – Appliance Business
Location - Shenzhen

NOTE: This is a one-year contract position.

Overview
This position is TE central point of contact for all daily operational requirements from inquiry and pre order needs through all post order activities. Key performance and responsibilities are to achieve the goal for customer satisfaction improvements including delivery management, billing management and satisfaction management.

Responsibilities
Delivery Management
· Forecast monitoring and management,
· On-going Backlog management
· Scorecard coordination within the Sales and Functional customer Team members
Billing Generation
· Proactive Billing Management process
· Pricing - Contract expiration management and quote follow up.
· Credit Management - Work with Customer, sales and A/R on overdue payment and invoice issue management.
Satisfaction Management
· NPS/Customer Service Transactional Survey Improvement Process: Identify and drive corrective actions to recurring issues to create sustainable improvement. Create awareness and accountability to other functions based on VOC
· Quality/Complaint Awareness: Act as focal point for sharing and communicating quality status.
· Communication: Establish and maintain regular performance review meetings with sales team and other relevant functions
· Coordinate major satisfaction activities with the Customer Care professionals assigned to the same Customers in the same region and outside the region

Qualifications
· Bachelor’s Degree in related field with 3+ years experience
· Demonstrated, excellent communicator (verbal, written, spoken) with exceptional listening skills
· Demonstrated ability to take ownership of, and maintain progress on, multiple tasks
· Demonstrated adaptability to changing priorities, strategies and business conditions
· Demonstrated ability to thrive in a self managed environment that encourages decision making while influencing participation and innovation within the team
· Advanced knowledge of Microsoft Office Suite
· Working knowledge of SAP preferred

泰科电子（上海）有限公司 · 外商独资

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平台安全提示

机器人英才网严禁用人单位和招聘者用户做出任何损害求职者合法权益的违法违规行为，包括但不限于扣押求职者证件、收取求职者财物、向求职者集资、让求职者入股、诱导求职者异地入职、异地参加培训、违法违规使用求职者简历等，您一旦发现此类行为，请立即举报

公司介绍

关于 TE Connectivity

泰科电子（TE Connectivity，简称“TE”）总部位于瑞士，是全球行业技术领先企业。TE年销售额达130亿美元，致力于创造一个更安全、可持续、高效和互连的未来。TE?广泛的连接和传感解决方案经受严苛环境的验证，持续推动着交通、工业应用、医疗技术、能源、数据通信和家居的发展。TE在全球拥有近80,000名员工，其中8,000多名为工程师，合作的客户遍及全球近150个国家。TE相信“无限连动，尽在其中”。更多信息，请访问，www.te.com.cn或关注TE官方微信“TE连动”。

我们的使命

创造更安全、可持续、高效和互连的未来。

我们的战略重点

凭借高工程设计含量的解决方案，促进产品比重增长

成为传感器和医疗两大新领域的领导者

扩大客户基数，提高市场份额

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页面更新时间： 2021-01-08