招聘中

Customer Service Representative

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经验不限学历不限

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工作地址鄂尔多斯杭锦旗独贵塔拉工业园区锦泰精细化工园

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邮政编码017000

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职位 boss 描述

岗位职责：Purpose This position is responsible to ensure customer orders, complaints and inquiries are processed timely, accurately, and efficiently. Customer Service Representatives (CSR) are a primary contact (along with Sales) for existing and prospective customers. Nature and Scope This position acts as the primary customer interface for order management, complaints and inquires and can support one or more businesses. The CSR is expected to focus on meeting and exceeding the Customer’s product and service requirements, resulting in customer satisfaction while delivering value to the Business(es). The CSR will interface with a wide range of internal and external departments to coordinate activities, obtain information, and resolve issues resulting in flawless execution of sales orders. The CSR is responsible for working within global/regional/business processes and for compliance to guidelines provided by the Customer Service Organization. A CSR reports to a regional Customer Service Supervisor. Principal responsibilities - Coordinating and executing customer service activities, including order management, customer communications, complaints and special handling tasks.- Achieving and maintaining customer satisfaction while ensuring internal processes and procedures are rigorously respected in a dynamic business environment.- Participate in the resolution of complaints as required.- Building and maintaining Customer relationships by assisting Customers in placing orders efficiently, providing instructions on the use of E-commerce tools, responding to inquiries on a timely basis, managing the Customers orders through the SAP system to meet Customer requirements and AP commitments, and communicating any changes in order status quickly to the Customer.- Comply with global, business, and department processes, procedures, and practices, including Basic Safety Process, Product Stewardship, and regulatory requirements.- Coordinate and maintain effective communications with Sales, Business Area and Cross Functional Groups concerning Customer requirements, issues, feedback (commercial), etc. as appropriate.- Provide necessary data to Customer Master Data team to establish new Customer accounts, changes to existing Customer accounts. - Obtain required forms and documentation from Customers (e.g. Tax Exempt Certificates, Permits, etc.- Participation in Departmental, Business team, and cross functional team meetings to acquire knowledge of the Supply Chain, department interdependencies, key business strategies and objectives, etc.- Export CSR:o Manage Export specific (documentation) requirementso Preparation of customs/legalization documentso Coordinate and maintain effective communication with third parties like forwarders, warehouses and custom officeso Coordinate import orders to domestic region Minimum requirements and qualifications High School education diploma, general education degree or equivalent – some college studies preferred Ability to demonstrate strong problem solving skills, good organizational skills, excellent interpersonal and communication skills (verbal, written, and listening), and strong focus on data qualityAbility to work in a fast paced and dynamic team environmentMinimum of 2-3 years of customer service related experienceFluent in English and at least one other listed language (Traditional Chinese, Simplified Chinese, Korean); depends on the open position 任职要求：